Privacy Policy

This policy describes how Centre fleurs et jardins ("we", "our") collects, uses, retains and protects the personal information obtained through the website centrefleursetjardins.com and our communication channels. It complies with Quebec's Act respecting the protection of personal information in the private sector (Law 25) and, where applicable, the federal PIPEDA.

1. Information we collect

• Contact form: name, email, phone (optional), subject and message.
• SMS communication (with your consent): your phone number and message history.
• Email signups (with your consent): your email address and first name.
• Technical data: IP address, browser type, pages visited (anonymized analytics, only if accepted via the cookie banner).

2. Purposes

• Reply to your requests (questions, orders, advice).
• Send seasonal newsletters if you've opted in.
• Improve the website and quality of service.

3. Legal basis

Your explicit consent (forms) or our legitimate interest in handling your request.

4. Retention

Information is kept for as long as needed to fulfill your request, then archived or deleted according to our internal practices (24 months maximum for an unfollowed request). Newsletter subscriptions are kept until you unsubscribe.

5. Subprocessors

Our technical sub-processors:

• Cloudflare (United States / global edge) — static hosting (Cloudflare Pages) and operational technical logging (anonymized access logs).
• Aspyn AI Inc. (Longueuil, Quebec) — secure relay of form submissions to our internal email recipients (the forms.aspyn.ai service).
• Cloudflare Turnstile (Cloudflare Inc.) — privacy-respecting anti-bot verification, with no persistent cookies and no advertising-profile tracking.
• Google Tag Manager + Google Analytics (Google Ireland Ltd. / Google LLC, United States) — tag management and audience measurement. No tag fires until you give explicit consent via the cookie banner (Google Consent Mode v2 default-denied). If you decline or do not respond, no data is transmitted to Google.

6. Cookies

We use three cookie categories:

• Essentials (always on) — required for the site to work.
• Analytics (optional) — anonymous statistics.
• Communication (optional) — social network content.

You can change your preferences at any time via the "Manage cookies" link in the footer.

7. Your rights

You have the right to access your information, correct it, delete it, withdraw consent, and file a complaint with Quebec's Commission d'accès à l'information.

8. Contact

For any privacy-related question:
Centre fleurs et jardins
205, rue St-Ignace, Nominingue, QC J0W 1R0
[email protected] · 819-278-1499